We’re returning $3 million dollars to our Members in time for Christmas!

The broader impacts on the health system due to COVID-19 are still being felt and due to the unavailability of some services, this has resulted in lower than expected claims.  As a Member-focused organisation, extra profits that Queensland Country Health Fund make are usually put back into things that matter most to our Members such as increasing benefits and keeping premium increases as low as possible. 

Every little bit counts and in recognition of Members continued support of our organisation, Queensland Country is again pleased to announce that we’re returning $3 million in profits from the financial year ending June 2022 (FY22) back to our eligible Members. 

Members who held a Hospital and/or Extras policy between 1 July 2021 and 30 June 2022 are eligible to receive a return, providing they have an active policy at the time we process the payment. 

Members will receive between $10 and $274 dollars depending on the level of cover held, their standard contribution amount and number of days they held an active Membership during FY22. 

Queensland Country is committed to assisting our Members and this payment is a further extension of our COVID-19 support package which included:

  • Providing over 400 Members with a One Month Assistance payment
  • Allowing over 330 Members to suspend their policy due to financial hardship
  • Delaying our 2020 premium increase from 1 April 2020 to 1 October 2020
  • Giving $2.5 million in profits back to Members in December 2021

Our team will be in touch with all eligible Members to advise of the amount they will be receiving in December!

 

Frequently asked questions

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Who is eligible for the Member Giveback?

Members who held a Hospital and/or Extras policy between 1 July 2021 and 30 June 2022 are eligible to receive a return.  To qualify for the payment, you must have an active and financial policy at the time we process the payment. 

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How much will I be receiving?

Members will receive between $10 and $274 dollars depending on the level of cover held, their standard contribution amount and number of days they held an active Membership during FY22. 

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How will I receive my return?

Your return will be credited to the primary nominated bank account for your membership.  This is the same account that your benefit payments are received into whenever you make a claim. 

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How did Queensland Country calculate my refund?

Our team looked at our entire membership base and their standard contribution amount for the level of cover that was held during this period. 

We then factored in how many days the policy was active during FY22 and distributed the entire giveback amount of $3 million as a percentage across the membership base.  Our team believed this was the fairest way to calculate how much our Members were going to receive.

 

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When will the payment be processed?

Queensland Country will commence processing Member’s payments on 12 December.  If you do not receive your payment by 31 December and believe you are eligible based on the information provided, please contact our team on 1800 813 415 or via email at info@queenslandcountry.health.   

 

 

 

 

PLEASE NOTE:  To ensure you receive your funds as quickly as possible, it’s important that your details are up to date.  To confirm your contact information and bank account details are correct, please take the time to log into Online Member Services or our Mobile App.  For mobile app instructions, please see below.  Alternatively, our friendly team are available on 1800 813 415 and are more than happy to update this information with you. 

It’s important that this is completed prior to the payment date so that your refund reaches your account without delay.