We’re returning $3 million dollars to our Members in June 2023!

Although diminishing, the impacts of COVID-19 on the health system are still evident and this continues to result in lower-than-expected claims.

As a Member-focused organisation, extra profits that Queensland Country Health Fund make are usually put back into things that matter most to our Members such as increasing benefits and keeping premium increases as low as possible. 

Every little bit counts and in recognition of Members continued support,  Queensland Country Health Fund is again pleased to announce that we’re returning $3 million in profits to eligible Members in June 2023.

Members who held an active Hospital and/or Extras policy between 1 July 2022 and 31 May 2023 are eligible to receive a return, providing they are financial at the time we process the payment. 

This giveback reaffirms our commitment to our Members and continues our  impressive series of givebacks over the past 18 months. Queensland Country Health Fund has given back a total of $8.5 million in profits to its valued Members.

Queensland Country is committed to assisting our Members and this payment is a further extension of our COVID-19 support package which included:

  • Giving $3 million in profits back to Members in December 2022
  • Giving $2.5 million in profits back to Members in December 2021
  • Delaying our 2020 premium increase from 1 April 2020 to 1 October 2020
  • Providing over 400 Members with a One Month Assistance payment
  • Allowing over 330 Members to suspend their policy due to financial hardship

Our team will be in touch with all eligible Members from 13 June 2023 to advise of the amount they will be receiving in June 2023.

Frequently asked questions

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Who is eligible for the Member Giveback?

Members who held an active Hospital and/or Extras policy between 1 July 2021 and 31 May 2023 are eligible to receive a return.  To qualify for the payment, you must have be financial at the time we process the payment. 

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How much will I be receiving?

The amount Members receive will depend on the level of cover held, their standard contribution amount and number of days they held an active Membership during the period 1 July 2022  to 31 May 2023. 

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How will I receive my return?

Your return will be credited to the primary nominated bank account for your membership.  This is the same account that your benefit payments are received into whenever you make a claim. 

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How did Queensland Country calculate my refund?

Our team looked at our entire membership base and their standard contribution amount for the level of cover that was held during this period. 

We then factored in how many days the policy was active during the period 1 July 2022 - 31 May 2023 and distributed the entire giveback amount of $3 million as a percentage across the membership base.  Our team believed this was the fairest way to calculate how much our Members were going to receive.


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When will the payment be processed?

Queensland Country will commence processing Member’s payments on 19 June.  If you do not receive your payment by mid July and believe you are eligible based on the information provided, please contact our team on 1800 813 415 or via email at info@queenslandcountry.health.   





PLEASE NOTE:  To ensure you receive your funds as quickly as possible, it’s important that your details are up to date.  To confirm your contact information and bank account details are correct, please take the time to log into Online Member Services or our Mobile App.  For mobile app instructions, please see below.  Alternatively, our friendly team are available on 1800 813 415 and are more than happy to update this information with you. 

It’s important that this is completed prior to the payment date so that your refund reaches your account without delay.