We’re returning $2.5 million dollars to our Members in time for Christmas!

We understand the challenges faced due to COVID-19 and as part of our ongoing initiative to support Members impacted, we’re giving back!  Every little bit counts, and Queensland Country is pleased to announce that we’re returning $2.5 million in profits from the financial year ending June 2021 (FY21) back to our eligible Members. 

Members who held a Hospital and/or Extras policy between 1 July 2020 and 30 June 2021 are eligible to receive a return, providing they have an active policy at the time we process the payment. 

Members will receive between $10 and $230 dollars depending on the level of cover held, their standard contribution amount and number of days they held an active Membership during FY21. 

Queensland Country is committed to assisting our Members and this payment is a further extension of our COVID-19 support package which included providing over 400 Members with a One Month Assistance payment, allowing over 330 Members to suspend their policy due to financial hardship and delaying our premium increase from 1 April 2020 to 1 October 2020. 

Our team will be in touch with all eligible Members to advise of the amount they will be receiving in December!

Frequently asked questions

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Who is eligible for the Member Giveback?

Members who held a Hospital and/or Extras policy between 1 July 2020 and 30 June 2021 are eligible to receive a return.  To qualify for the payment, you must have an active and financial policy at the time we process the payment. 

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How much will I be receiving?

Members will receive between $10 and $230 dollars depending on the level of cover held, their standard contribution amount and number of days they held an active Membership during FY21. 

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How will I receive my return?

Your return will be credited to the primary nominated bank account for your membership.  This is the same account that your benefit payments are received into whenever you make a claim. 

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How did Queensland Country calculate my refund?

Our team looked at our entire membership base and their standard contribution amount for the level of cover that was held during this period. 

We then factored in how many days the policy was active during FY21 and distributed the entire giveback amount of $2.5 million as a percentage across the membership base.  Our team believed this was the fairest way to calculate how much our Members were going to receive.

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When will the payment be processed?

Queensland Country will commence processing Member’s payments on 21 December.  If you do not receive your payment by 31 December and believe you are eligible based on the information provided, please contact our team on 1800 813 415 or via email at info@queenslandcountry.health.    

PLEASE NOTE:  To ensure you receive your funds as quickly as possible, it’s important that your details are up to date.  To confirm your contact information and bank account details are correct, please take the time to log into Online Member Services or our Mobile App.  For mobile app instructions, please see below.  Alternatively, our friendly team are available on 1800 813 415 and are more than happy to update this information with you. 

It’s important that this is completed prior to the payment date so that your refund reaches your account without delay.