Care coordination service for Members
Care Navigation is a service provided by Registered Nurses for our Members with Better Hospital (Silver+) Cover. The service is aimed at supporting Members who require assistance immediately following a period of time in hospital, or for those living with one or more chronic diseases.
Members must hold our highest level of cover for two years continuously to be eligible for the Care Navigation service.
Our Care Navigation team identify Members that could benefit from extra support. Based on an interview about their recent hospital treatment, medications and level of support at home, our team may recommend a short-term program or offer ongoing education and support over the phone.
Care Navigation is part of our commitment to improving the long-term health and wellbeing of our Members.
Download our Queensland Country Care Navigation brochure.
Queensland Country Care Navigation Pty Ltd (ABN 92 610 024 916) is an independent subsidiary of Queensland Country Health Fund Ltd (ABN 18 085 048 237).