If we’re making you happy, we want to know about it. Likewise, we also want you to let us know when you’re unhappy with something, because we’ll do what we can to fix it.
If you’ve had a great experience with our service or one of our staff, let us know. You can give us a call, send us an email or even put pen to paper. We’re committed to making you happy, and we love feedback.
We’re committed to providing you with high quality service and we have processes in place to make sure you’re absolutely satisfied.
We take all complaints very seriously, and our staff are here to assist you. If you have any complaints, and we hope you don't, then please contact us immediately.
Telephone: 1800 813 415
Email: [email protected] or complete our contact form
Address: Level 1, 333 Ross River Road, Aitkenvale QLD 4814
Private Health Insurance Ombudsman
If after we’ve done all we can to rectify the situation, you’re still not satisfied with the outcome, you have every right to contact the Private Health Insurance Ombudsman. The Ombudsman is an independent body formed to help resolve complaints and to provide advice and information to members of private health funds.
To make a complaint, contact the Commonwealth Ombudsman at www.ombudsman.gov.au
For general information about private health insurance, see www.privatehealth.gov.au
Alternatively, the Ombudsman can be contacted by phone on 1300 362 072.
Premier Provider dentists
Should you not be satisfied with the work of a Premier Provider dentist and you have not received satisfaction following a discussion with the provider, you may contact the Community Relations Officer, Australian Dental Association (ADA), the Office of the Health Ombudsman or Queensland Country Health Fund. Contact details for the external organisations below:
Australian Dental Association
14-16 Chandos Street, St Leonards NSW 2065
PO Box 520, St Leonards NSW 1590
Telephone: 02 9906 4412
Office of the Health Ombudsman