Can I have the same email on two different policies?
No, each Member 16 years and over requires their own unique email address. It cannot be duplicated on any other person on the Membership, or they will not be able to use it. If an ATO/EPOA/Guardians would like Mobile App/Online Member Service access, they will still need a unique email that is not listed on any other policy.
Why do Members need individual email addresses?
To provide secure access to the Mobile App and Online Member Service Portal, each Member needs their own login credentials. This ensures privacy and better service.
Do the Members use the same log in for the App and OMS once they have re- registered?
Yes, their new log in details (email & password) that they have registered with will be the same for the Mobile App and Online Member Services.
Do Members need to re-register in the Mobile App or Online member Services?
Yes, every person aged 16 years and over will need to re-register. Our old login process for the Mobile App/Online Member Services was Membership number and password based.
What happens if a Member doesn't have an email address?
Members 16 years and over without an email address will need to create one or they will not be able to access the Mobile App or Online Member Services.