Who is eligible for the Member Giveback?
Members who held a Hospital and/or Extras policy between 1 July 2020 and 30 June 2021 are eligible to receive a return. To qualify for the payment, you must have an active and financial policy at the time we process the payment.
How much will I be receiving?
Members will receive between $10 and $230 dollars depending on the level of cover held, their standard contribution amount and number of days they held an active Membership during FY21.
How will I receive my return?
Your return will be credited to the primary nominated bank account for your membership. This is the same account that your benefit payments are received into whenever you make a claim.
How did Queensland Country calculate my refund?
Our team looked at our entire membership base and their standard contribution amount for the level of cover that was held during this period.
We then factored in how many days the policy was active during FY21 and distributed the entire giveback amount of $2.5 million as a percentage across the membership base. Our team believed this was the fairest way to calculate how much our Members were going to receive.
When will the payment be processed?
Queensland Country will commence processing Member’s payments on 21 December. If you do not receive your payment by 31 December and believe you are eligible based on the information provided, please contact our team on 1800 813 415 or via email at firstname.lastname@example.org.