Who is eligible for the Member Giveback?
Members who held an active Hospital and/or Extras policy between 1 July 2021 and 31 May 2023 are eligible to receive a return. To qualify for the payment, you must have be financial at the time we process the payment.
How much will I be receiving?
The amount Members receive will depend on the level of cover held, their standard contribution amount and number of days they held an active Membership during the period 1 July 2022 to 31 May 2023.
How will I receive my return?
Your return will be credited to the primary nominated bank account for your membership. This is the same account that your benefit payments are received into whenever you make a claim.
How did Queensland Country calculate my refund?
Our team looked at our entire membership base and their standard contribution amount for the level of cover that was held during this period.
We then factored in how many days the policy was active during the period 1 July 2022 - 31 May 2023 and distributed the entire giveback amount of $3 million as a percentage across the membership base. Our team believed this was the fairest way to calculate how much our Members were going to receive.
When will the payment be processed?
Queensland Country will commence processing Member’s payments on 19 June. If you do not receive your payment by mid July and believe you are eligible based on the information provided, please contact our team on 1800 813 415 or via email at info@queenslandcountry.health.