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Here to help

You to contact us using any of the following options:

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Am I able to access a Queensland Country Dental Practice?

Yes, with the easing on Oral Health Services restrictions to Level 1 effective from Friday 8th May 2020, our Dental practices in Mackay, Mt Isa and Townsville are able to provide a full range of services including scale and cleans.

Level 1 restrictions mean you will notice some differences in our practices:

  • We have removed all magazines, books and children’s toys from the waiting rooms
  • You will be asked a number of questions about your general health and if you are unwell we may not be able to see you
  • Social distancing measures will continue to be in place in our waiting rooms
  • You will be asked to use alcohol based hand sanitiser while you are in the practice
  • You will be given an antibacterial mouthrinse to use before any treatment is carried out.

 

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I have booked to have elective surgery in a private hospital. What will happen?

We would like to assure our members that claims are operating as normal, and this includes in-hospital procedures as covered by their policy.  We encourage members to speak directly with their doctor and chosen hospital to confirm if their surgery will still be going ahead.

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Can I still submit claims?

You can claim:

  • Via our Queensland Country Health Fund Mobile App
  • Online through our Online Member Service portal
  • By completing a manual claim form attaching your receipt/s.  You can hand this to our friendly staff at your local Queensland Country branch or return by post.