Our Members are at the heart of what we do, and we continually strive to bring our best when it comes to your experience with Queensland Country Health Fund. We’ve listened to our Member feedback and to make managing your Membership even easier, we have recently launched two new features in our Mobile App. These two features give Members the ability to view and edit their contribution and benefit details.

Follow the steps below to view and edit these two new features:

Firstly, log into the Mobile App. Ensure that you have the latest version of the Mobile App. You may need to download the latest App update. If you haven’t had a chance to use our App, check it out! Simply download the latest version from the App Store or Google Play

View and edit your membership Contribution account details

  1. Click on the top left-hand corner to access the main menu and click on Membership.
  2. Select Contribution account
  3. To edit your Contribution account click on the red pencil.
  4. Select the debit account or credit card tab at the top. You will then be prompted to complete the details. Once you have completed the details click the red Update button.

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View and edit your membership Benefit Account details

  1. Click on the top left-hand corner to access the main menu and click on Membership.
  2. Select Benefit account
  3. To edit your Benefit account click on the red pencil.
  4. You will then be prompted to complete the details. Once you have completed the details click the red Update button

 

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Once you have updated your Contribution account or Benefit account details an email will be sent directly to the Main Member advising of the change.  Please note if you are the Main Member and you did not make these changes, contact the Fund immediately.

Email examples below.

 

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Frequently Asked Questions

What type of credit card can I use?

Visa and Mastercard are best to make payments.

If my update is unsuccessful, will I be made aware of this?

Yes, you will see an error message explaining why your details have not been updated successfully.

I have a corporate health insurance and my contribution is directly debited from payroll, can I update my contribution details?

Unfortunately, you’re unable to update your contribution details, you can however update your benefit account details. To update your contribution details, you will need to make contact with your payroll office.

My membership is in arrears and I would like to update my details, can I still do this?

Yes, you can update your details. You will receive an alert upon updating your details advising that we will help bring your policy up to date with your next payment by taking the amount owing with your standard contribution. If you have any concerns, please contact our friendly team on 1800 813 415.

Please Note:  Where a Membership is significantly in arrears, the payment may be taken from your nominated account in small increments over a period of days rather than a lump sum.  The total amount deducted from your account will not exceed the total amount owing.