We hope you and your loved ones are well and safe during the ever-evolving situation regarding COVID-19.
The safety and wellbeing of our community and staff remains our top priority and as a result, we have adapted parts of our business to ensure we can continue to operate whilst keeping our community safe.
In these times of uncertainty, we want to advise you of the measures we've taken to provide our loyal Members with the quality products and genuine service you know and love.
Access to Retail Centres/Branches
All our Retail Centres currently remain open for business. We will continue to monitor communications and directives from the Government, along with the health of our Member-facing staff and advise you of any changes to this situation as they evolve.
We ask all Members that choose to visit a Retail Centre to maintain a safe distance from staff and other Members. Further, we strongly recommend that Members who are feeling unwell utilise the remote options detailed in the Contacting Us section rather than visiting their local branch.
Access to our Dental Practices
For Members living in Townsville, Mount Isa and Mackay we regrettably advise that in line with the Australian Dental Association advice all Queensland Country Dental practices will close effective Monday 30 March 2020. There will be limited appointments for emergencies with further details in the FAQ's below.
Given the Government recommendations on social distancing, we encourage Members to consider taking advantage of our online services including Online Member Service via our website or our user-friendly Mobile App. Both self-service portals provide 24/7 access to your membership including lodging your claims, checking your annual benefits limits and viewing your policy details.
Alternatively, you can contact us via phone on 1800 813 415. Our opening hours are Monday, Tuesday, Thursday and Friday from 8am to 5:30pm and 9am to 5pm on Wednesday or email firstname.lastname@example.org
Assistance for Members impacted by COVID-19
We acted quickly to make an Emergency Assistance Package available. While each event is different and every Member's circumstances are considered individually, for Members directly affected by COVID-19 the package includes one month financial assistance on our health insurance products. Contact our friendly team on 1800 813 415 to discuss or email us with any questions or concerns.
Does private health insurance cover Coronavirus COVID-19?
If you are diagnosed with COVID-19 and require hospitalisation, at this stage it is likely you will be treated in the public system. However, private health insurance can cover COVID-19 if you are admitted into hospital as a private patient, provided you have the appropriate level of cover.
Treatment for COVID-19 would typically fall into the clinical category of Lung and Chest; this category is an inclusion on all our hospital policies. As with all claims, potential patients must have served any applicable waiting periods in order to make a claim and the Excess applicable to your hospital cover would apply.
Should any other medical condition develop due to a complication, those services would need to be an inclusion on your chosen level of hospital cover. Click here to find out more about the full range of benefits associate with your level of cover.
In closing, I'd like to reinforce Queensland Country Health Fund's commitment to our staff, Members and communities. Remember we are here to help and ready to support our Members in any way we can during this challenging time.