Meet our Member Experience Manager, Matthew. Joining the team in 2019, Matthew's role has been to ensure that our Members receive the best possible experience when interacting with our Fund. Whether it is over the phone, face to face, online, through our Mobile App or via email, we want our Members to be able to have a smooth, simple and easy interaction with our team. Our Members truly are our number one priority!
What do you think is the most important thing about health insurance?
It’s about peace of mind and protection for my wife, my three children and I. Life can throw you curve balls in the blink of an eye and I feel at ease knowing that my private health insurance gives me the flexibility to select my preferred doctor and get access to medical treatment quickly if needed. I have seen a number of my friends and family have health issues and their private health insurance has been a life saver. I also love the benefits that I can claim through my extras cover.
Do you have a hobby or talent you’d like to share?
With three children and both my wife and I working, life is pretty busy and there’s always somewhere to be! On weekends it’s family time and we try and spend as much time together. Whether it be watching movies at home or going to the beach for a few hours, as long as we’re together. We also have a large extended family so we’ve always got something planned together.
How do you keep active?
I am one of those people that enjoys getting up at 4am every morning to exercise. I walk Castle Hill six days of the week and have done so now for quite a while. There’s nothing better than starting the day watching the sun come up over Townsville. I love starting the day off feeling like I’ve accomplished something, not only do I feel good physically but it helps to keep a healthy mindset. It’s also when I have some of my best ideas!
What is the Queensland Country difference?
Whenever you talk to Queensland Country employees and ask them what our number one focus is, they would say “Our Members”. Everyone from our front-line staff to our CEO have a genuine investment in our Members and they are at the heart of everything we do. There is a brilliant culture within the organisation, it’s hard to put into words but you can sense and feel the genuine care from everyone on a daily basis. We are also passionate about supporting the community and are regularly involved in a number of local events.