Contact centre
If you want to speak to a real person (and we promise you’ll always get one!), give us a call on 1800 813 415.
Our contact centre is open...
| Mon - Tue | 8:00am - 5:30pm |
| Wed | 9:00am - 5:00pm |
| Thu - Fri | 8:00am - 5:30pm |
Premium Rate Rise Notifications 2026: Rate Change Notices have now been delivered electronically via email. Standard mail will be received over the next week. Members can view their Rate Change Notice by tapping through to your inbox in the Mobile App or your inbox via Online Member Services Learn more