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How can I contact Queensland Country?

It's easy to get in touch with us. Call us on 1800 813 415 or email us on [email protected]

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What is your phone number?

Our phone number is 1800 813 415.

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What are the contact centre's opening hours?

Our contact centre is open from 8am to 5.30pm on Monday, Tuesday, Thursday and Friday, and from 9am to 5pm on Wednesday.

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Can I talk to someone in person?

If you'd rather sit down and talk about your health insurance needs or your policy with someone in person, we have retail centres inside our Queensland Country Bank branches at Aitkenvale in Townsville, Caneland Shopping Centre in Mackay, Mount Isa, Earlville in Cairns and Ayr.

You can also visit any Queensland Country Bank branch for assistance from staff.

Find a location here.

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How do I update or change my personal details?

If any of your details have changed, like your phone number, email or address, you can update them through Online Member Services.

You can also call us on 1800 813 415, or visit any of our branches.