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As a values-based mutual organisation, Queensland Country’s vision is to provide better lives for Queenslanders through better health and financial services.  We do this by delivering competitive products and services that benefit Members and policyholders.  In the past 12 months, we have given considerable thought to how we will compete effectively into the future when our larger competitors are investing heavily in digital transformation. With this digital investment in mind, Queensland Country Bank has agreed for Queensland Country Health Fund to be acquired by HBF. HBF is Australia’s second largest non-for-profit health fund. HBF’s acquisition of Queensland Country Health Fund will see Members become part of Australia’s most trusted private health fund (Roy Morgan).

The acquisition will enable Queensland Country Bank to focus on progressing significant digital transformations that will provide better services and products for our valued Members.  

HBF is progressing a significant digital transformation of its own and due to their considerable financial resources, the acquisition of QCHF by HBF will enable our Members to benefit from this digital transformation and ensure competitive health insurance policies can be offered in the future. The transaction will provide QCHF policy holders with the support of a large, specialist, not-for-profit, private health insurer and will further increase HBF’s Queensland presence following its purchase of Queensland-based CUA Health (CUA) last year.   As part of the agreement with HBF, Queensland Country Bank will continue to sell and service Queensland Country Health Fund Members through our branch network. 

Queensland Country and HBF have a lot in common – both are successful, purpose-driven organisations with a long history of delivering for Members in the moments that matter.


 A Message from our CEO

FAQ

HBF Aquisition

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What is happening?

QCHF is joining HBF as part of an acquisition that is occurring.

HBF and Queensland Country Health Fund are both purpose-driven organisations with a long history of delivering for members in the moments that matter.

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Who is HBF?

HBF is very similar to Queensland Country Health Fund, a purpose-driven Australian health fund that puts members’ interests at the heart of everything they do. With over 80 years of experience in the health insurance industry and around one million members - you can rest assured we are in the care of a well-resourced fund committed to being there for members in the moments that matter.

If you’ve not heard of HBF before:

  • HBF have been in business since 1941. That’s over 80 years’ experience supporting their members’ health and wellbeing needs.
  • HBF have had some of the lowest premium increases of all the major funds over the longer term.
  • HBF is currently the most trusted private health insurer in Australia, according to the Roy Morgan Net Trust Survey 2022
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How will this change in ownership impact me?

Our sale to HBF is great news for Members, as it brings the benefits of being with a not-for-profit fund that has scale.

In the next 12 months, there will be no changes to your cover or the way you currently interact with QCHF.

As we work to become one organisation, we’ll be putting our Members’ interests first and believe that for most of you, any changes that arise from this process will be positive.

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Will my product coverage change?

Rest assured you will remain on the same QCHF cover you are on now. HBF will communicate with you to make sure you’re kept up to date on any changes in the future.

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Will my premium change?

We intend to have our normal premium increase on April 1, 2023, and we will notify you about its impact on your policy and any associated increase in benefits. Until then your premiums will remain the same. HBF will make sure you’re kept up to date on any changes in the future.

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I’m a Member and get a discount, what’s going to happen now?

Any current discount that applies to your policy will continue. Any changes to policies or premiums in the future will be communicated in the usual way.

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Will there be any changes to the service and Member experience I receive?

There will be no changes to your service at this stage. HBF will communicate with you to make sure you’re kept up to date on any changes in the future.

Our sale to HBF is great news for Members, as it brings the benefits of being with a not-for-profit fund that has scale.

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I’m a Member of The Territory Health Fund, what’s going to happen to me?

Rest assured you will remain on the same cover you are on now. HBF will communicate with you to make sure you’re kept up to date on any changes in the future.

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I chose Queensland Country Health Fund for my health cover, not HBF. Can you please cancel my policy?

While you didn’t choose HBF for your health cover, there are a lot of similarities between HBF and Queensland Country Health Fund. We are both purpose driven organisations who put their members at the heart of everything we do.

There will be no changes to your health cover in the short term, and no changes in the way the way you interact with Queensland Country Health Fund. HBF’s dedication to our Members also means that we will continue to be committed to providing the service and support you’re used to. However, if you have any concerns, we can review your cover to ensure it’s still meeting your needs.

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What happens if I have any problems with my existing policy after the sale?

If you have any issues you can continue to call, email, or visit a branch and someone will be able to help you.

HBF will make sure you’re kept up to date on any changes that may occur in the future.

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Will I still have a local representative in my local Queensland Country branch who I can speak with?

There will be no changes to the way you interact with Queensland Country Health Fund. You can continue to call, email, or visit a branch to make a change to your policy.

If there are any changes, HBF will communicate with you regularly and make sure you’re kept up to date on what you need to do.

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What if I don’t want my personal information shared between Queensland Country Health Fund and HBF?

What if I don’t want my personal information shared between Queensland Country Health Fund and HBF?

HBF have purchased Queensland Country Health Fund. As an Australian operated organisation, HBF are required to adhere to strict privacy laws. You can rest assured that your personal information will continue to be handled in accordance with the Privacy Act, ensuring a high standard of privacy, security and respect is maintained.

HBF may send out a new privacy collection statement in the future. In the meantime you can view their privacy policy here.

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How do I make a claim against my Queensland Country Health Fund policy after the transition?

You can continue to claim as normal. There will be no changes to the way you use your health cover or interact with Queensland Country Health Fund. If there are any changes, HBF will communicate with you regularly and make sure you’re kept up to date on what you need to do

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Will I be entitled to or have access to any new/different products or services as a result of the acquisition?

While there is no obligation to change your cover, anyone can purchase an HBF product. If you would like to see which product might suit your needs, you can visit the [Product Recommendation Tool] on the HBF website.

Once you’re an HBF member, you will be able to access all the additional benefits of an HBF membership.

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Will there be any people/staff changes that might affect me?

While there will be changes to the way that Queensland Country Health Fund team Members work, the primary aim is to ensure minimal disruption to Members. You can continue to contact Queensland Country Health Fund and claim as normal. Any changes to how you manage your policy or contact your us will be communicated to you by HBF.

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Who do I call if I have a problem or concern?

You can continue to call the current contact numbers. If there are any changes, HBF will communicate with you regularly and make sure you’re kept up to date on what you need to do.

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Can I still switch products within Queensland Country Health Fund?

Yes, you can continue to make changes to your health cover, including switching products. HBF will communicate any changes to you directly and make sure you’re kept up to date with any key changes to your policy.

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Can I get an HBF product?

While there is no obligation to change your cover, anyone can purchase an HBF product. If you would like to see which product might suit your needs, you can visit the Product Recommendation Tool on the HBF website.

Once you’re an HBF member, you will be able to access all the benefits of an HBF membership.

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Can I still go to Queensland Country Health Fund for assistance with my policy?

Yes, you can continue to access or contact Queensland Country Health Fund the way you normally do. HBF will make sure you’re kept up to date with any key changes.

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Can I still use the mobile app and digital services?

Yes, you can continue to access or contact Queensland Country Health Fund the way you normally do. HBF will make sure you’re kept up to date with any key changes.

Still have questions?

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