• Premium Rate Delay April 1 2020

    31 Mar 2020, 10:25AM

    Premium rate increases due to take effect on 1 April will now be delayed until 1 October 2020 giving all Members some much needed immediate relief during this challenging time.

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    Premium rate increases due to take effect on 1 April will now be delayed until 1 October 2020 giving all Members some much needed immediate relief during this challenging time.

    Members do not need to take any action as premiums will remain unchanged.

    We understand that many of our Members are incredibly concerned about not only their health, but also their finances in the face of the current pandemic. We are pleased to advise the 6-month delay on premium increases is an addition to the Emergency Relief Package we announced last week.

    We remain committed to the health & wellness of our Members, staff and communities as we navigate the ever-evolving COVID-19 environment.

    We will be implementing all the additional benefits and changes previously advised to Members in early February 2020 including:

    • Positive changes to optical benefits#
      • The Annual Limit per person has been increased by $15 across all Extras products.
      • Introduction of an Optical Rollover Benefit, allowing Members to carry over any unused benefit entitlement that is not claimed during the previous Membership Year into the following Membership Year.
    • Removal of percentage limits applied to some benefits i.e Mechanical Aids, orthodontics#
    • Hearing Aids – Addition of subscription option#
    • Help for our changing families#
      • Introduction Extended Family cover to our “mid-level” Hospital covers
      • Introduction of Single Parent pricing to our “mid-level” Hospital covers

    Queensland Country Health Fund are here to help.  If you have any questions we encourage you to email us at [email protected] or alternatively, our friendly team are available on 1800 813 415. 

    # For full details including terms and conditions visit https://www.queenslandcountry.health/members/benefit-changes/

  • Coronavirus (Covid-19)

    20 Mar 2020, 8:48AM

    To ensure the safety and wellbeing of our staff, we have implemented some changes to the operations of our contact centre team.

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    This may result in longer than normal delays to speak to a staff member. We thank you for your understanding. Alternatively, you can email our team at [email protected] and we will respond as soon as possible.

    Queensland Country is aware of the significant financial impact this event has the potential to cause our Members and their communities . We have established an Emergency Relief Package designed to provide affected Members the financial assistance they may need over the next few months.